CUSTOMER SUPPORT

Media Softlab FZE can only be as successful as our customers are. We do everything possible in providing our clients with timely, helpful and efficient support 24 hours a day.

Support Center Hours:

Saturday - Thursday 08.00-17.00 AST

Friday/Holidays - Closed

However we suggest to contact us via email/feedback form at any time 24/7 due to the fact that we have busy periods when things go wrong nor we can record or analyze your requests made by phone. We thank you for understanding.

EMAIL ACCOUNT SETUP

Instructions how to setup Email Account are available here

WEBMAIL "BLOCK SPAM" SETUP

Instructions how to setup your Webmail Account in order to stop SPAM are available here

DYNAMIC IP's

There are two types of IP address: static, and dynamic. A static IP is usually used for a business and/or corporate setting. These are assigned addresses that never change. A dynamic IP is one that always changes. At present MSL is enforcing very strict policy fighting spamming on our mail servers... read more

TECH DICTIONARY

Most common words used by Media Softlab Support Staff when something goes wrong and you can't understand what are we talking about. In order to get used to expressions or IT jargon we will try to explain the meaning of some. For others not mentioned here use online tech dictionary or search engines.

ISP - Internet Service Provider

SMTP - Simple Mail Transfer Protocol (SMTP) is the de facto standard for e-mail transmissions across the Internet.

PHP - PHP is a powerful server-side scripting language for creating dynamic and interactive websites. PHP is a widely-used general-purpose scripting language that is especially suited for Web development and can be embedded into HTML.

IMP - IMP is the Internet Messaging Program. It is written in PHP and provides webmail access to IMAP and POP3 accounts.

IMAP - IMAP stands for Internet Message Access Protocol. It is a method of accessing electronic mail or bulletin board messages that are kept on a (possibly shared) mail server. In other words, it permits a "client" email program to access remote message stores as if they were local. For example, email stored on an IMAP server can be manipulated from a desktop computer at home, a workstation at the office, and a notebook computer while travelling, without the need to transfer messages or files back and forth between these computers.

QMAIL - Qmail is a mail transfer agent that runs on Unix servers.

WEBMAIL - The terms Web-based email (or Web-based e-mail) and Webmail refer to the implementation of an e-mail client as a Web application that allows users to access their e-mail through a Web browser, as an alternative to using a desktop-based client such as Microsoft Outlook, Mozilla Thunderbird or Eudora.

TCP/IP - The Internet protocol suite is the set of communications protocols that implements the protocol stack on which the Internet and many commercial networks run. It is part of the TCP/IP protocol suite, which is named after two of the most important protocols in it: the Transmission Control Protocol (TCP) and the Internet Protocol (IP), which were also the first two networking protocols defined.

POP3 - In computing, local e-mail clients use the Post Office Protocol version 3 (POP3), an application-layer Internet standard protocol, to retrieve e-mail from a remote server over a TCP/IP connection.

IT LINKS

Symantec PC Check

F-Secure PC Check

Trend Micro PC Check

PC Troubleshoot tips

What is SPAM?

What is my IP address?

What is my modem Speed?