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Q: Can I keep emails on mail server?

NO, due complexed technical support of Media Softlab web servers we do not backup email's or mail accounts residing on the mail servers. In an unlikely event of server malfunction or unexpected major failure all emails residing on mail server will be lost.

Q: How to backup my folders in Webmail (HORDE)?

To backup your folders in Webmail (HORDE) follow simple backup procedure:
Step 1: Login to your webmail account using full email address
Step 2: Once logged in locate and click on FOLDERS icon
Step 3: Select folder you would like to backup to your local disk
Step 4: Choose action DOWNLOAD FOLDERS (you may download as file or zip format)
Step 5: When pop up window opens, select SAVE (make sure you download backup file to known destination on your local disk in case you need to restore).

To restore saved files (FOLDERS) at any time, click on FOLDER icon and choose action IMPORT MESSAGES.

Q: How to setup my Email Account using Microsoft Outlook?

Follow instructions available at Microsoft Link

Q: What I do if my website is down?

Before you do anything else check your Internet connection and modem status. Next step is to check you have correct website URL in your Browser. Eventually contact our IT Support by opening ticket using this link.